Words Have Power

I’ve written many articles on communication, largely because I’m so often surprised at how we think we’ve communicated … but haven’t. About how often we said “A,” and the other person heard “B.”

Many of us know the famous percentages of belief, especially when the message given doesn’t seem to add up, doesn’t seem quite right, when it’s what’s called a “mixed message”:

In a mixed message, words account for…